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Frequently Asked Questions

California Dream Life – Frequently Asked Questions

Order Information

To place an order on our website, please use our secure shopping basket. If you have any questions at all regarding our products and services, please don't hesitate to contact us at customerservice@CaliforinaDreamLife.com.

Q:         Can you send me a catalog or flyer?
A:         All products are available online only. While we have neither a paper catalog nor a physical store location, you can browse our full array of products and accessories on our website 24 hours a day, 7 days a week. Please visit us anytime at:  customerservice@CaliforinaDreamLife.com

Q:         What methods of payments do you accept?
A:         We accept Visa, Mastercard, and Discover cards

Q:         When will my order ship?
A:         Items generally ship within 3 to 5 business days, beginning the day after you place an order.  Personalized items may take up to 10 days to process before shipping. Shipping date differs from arrival date, which also takes longer (see below). For your convenience,  you may check the status of your order online anytime by selecting to the Login on the top right portion of the California Dream Life home page.

Q:         How will my order be sent? And how long will it take to arrive?
A:         Our standard shipping method is UPS Ground. Generally, orders take 7 to 10 business days for delivery. Personalized items may take up to 10 days to process before shipping. 

Q:         Do you accept rushed orders?
A.         Because working with selected carriers has been a problem in the past, we no longer do rushed shipments.  Rushed shipments were a stressful scenario for both our customers as well as our staff, so we have eliminated this option so that we can care for every order on a more personalized basis without preferred service to selected clientèle.  We can now assure that we will keep on top of every order and let you know well in advance if any issue has come up where you may need to cancel or modify you order.  Please plan accordingly for your shipment and we will take care of the details to make sure you receive your order as soon as possible.

Q:         How much do you charge for shipping?
A:         Shipping charges are determined by the total weight of your package and will be displayed during the checkout process once a shipping address has been entered Be sure to enter all pertinent information with regards to your shipping address, such as apartment numbers, for correct delivery.

Q:         Do you ship orders outside of the US?
A:         Unfortunately, we only ship throughout the Unites States. We can, however, ship to a third party. If you have a friend or relative in the States, you can have us ship your gifts to them and they, in turn, may reship the packages to you.

Q:         Do you ship to PO boxes or APOs?
A:         Unfortunately we are not able to ship to PO or APO boxes or to addresses outside of the United States.

Q:         What is your policy on unclaimed or refused shipments?
A:         Unclaimed shipments that are returned to California Dream Life will be refunded minus all shipping cost. Refused packages returned will be refunded from the order minus all shipping costs incurred. The customer will be contacted by email only.

Q:         What happens if I have moved before I received my order or I put in the wrong address?
A:         Please plan accordingly for the arrival of your purchase.  Verify your shipping address carefully before submitting your order. It is the customer's responsibility to ensure that addresses given to us as a shipping destination will be received by the customer. If the package is left at the door, it will be the customers' sole responsibility to ensure receipt. In the event customer makes any alteration to shipping address after package has been scanned into the UPS system, California Dream Life is not responsible for any delay or additional charges that may incur as a result of changes made by the customer.   

Q:         Do you accept returns?
A:         We do accept returns on non-personalized items within 15 days of purchase.  Items must be returned in their original form and packaging.  Absolutely no returns   will be accepted after 15 days calculated from the UPS delivery date. Please contact  customerservice@CaliforinaDreamLife.com for an RMA number.   Without an RMA number our shipping department will not accept your returned package.  All return packages are shipped at the customer's expense with the exception of items received by the customer that do not match their order.

After we receive your package and inspect the items, you will receive an email confirming the credit total that has been issued. Credit should appear on your card in 3 to 5 business days after receiving your email. Please allow adequate time for your banking institution to process the credit.

Candle Disclaimer:  On the detail pages of our candles we clearly warn that these items should not be ordered during times when outside temperatures are expected to be high.   We do not offer refunds for candles that have melted during the delivery process.  Please plan carefully if you wish to order these items.

Items that cannot be returned or exchanged:

-Melted Candles
-Personalized items (unless there is an error on our part)
-Personal care items

PLEASE TAKE NOTE: The customer is responsible for shipping. We do not refund shipping charges. No credit is given for lost packages. Non-returnable items, such as personalized products, returned to us will not be shipped back to the sender, nor credited to their account.

Q:         How do I contact you if I have questions?
A:         Just call us at 800-717-7535 M-F 8am-6:00pm PST. Or email: customerservice@CaliforinaDreamLife.com